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Investigating the User Experience for a New Education Product

06/07/2020

Sommersemester 2020 - FESTO Didactic

EXECUTIVE SUMMARY

Goal

The goal of this project was to conduct a thorough analysis of the user experience on new online learning product. The team aimed at identifying the general expectations of potential customers regarding similar products and at observing the user experience when users tried the product.

Methodology

First, a survey has been undertaken that consisted of 31 questions aiming at identifying the needs and expectations of potential users. Second, qualitative non-structured interviews have been conducted with potential users during which they could express their opinion on the current version of the product. The team observed the user journey as potential users tried out the product for the first time.

Results

Results of the project highlighted features especially requested by users, but also showed areas for improvement in terms of the user interface.

Cooperation Partner

  • FESTO Didactic SE
    Rechbergstraße 3
    73770 Denkendorf
    Deutschland

    www.festo.com

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Contact Person

  • Dr. Ute Gebhard
    ute.gebhard@festo.com

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Student Team

  • Nadine Damblon
    Nikita Ielanskyi
    Gregor Ritt
    Adel Szabados
    Benjamin Trenker
    Philipp Urch

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Project Manager

  • Caroline Fabian, M.Sc.

  • Shtefi Mladenovska, M.Sc.

  • Klaus Marhold, Ph.D.

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