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Johanna Woydack

Dr. Johanna Woydack
Dr. Johanna Woydack

Assistant Professor

Go to eVVZ for Dr. Woydack's current lectures.

About

I completed      

  • a BA in Linguistics at King’s College London, University of London         

  • an MS.c. in Anthropology at the London School of Economics and Social Science London         

  • a Ph.D. in Sociolinguistics at King’s College London, University of London; the Centre for Language, Discourse and Communication        

  • a post-doc at City University Hong Kong.

Research Interests

My current research interests are

  • language policies in Walt Disney Parks and Resorts

  • the role of language in the new economy

  • language commodification

  • standardization

  • call centers

  • multilingualism

  • transnational migration

  • workplace ethnographies and literacy

  • text trajectories

  • language learning in the workplace

  • audit culture(s) and surveillance

  • (nation) branding.

Buch, Monographie

2018 Woydack, Johanna. 2018. Linguistic ethnography of a multilingual call center : London calling. Cham: Palgrave Macmillan. Mehr erfahren

Originalbeitrag in Fachzeitschrift

2017 Woydack, Johanna, Lockwood, Jane. 2017. 'Scripts Are Beautiful': Managers' and Agents' Views of Script Use in Call Centers. International Journal of Business Communication , , 1-25. Mehr erfahren
2016 Woydack, Johanna, Rampton, Ben. 2016. Text trajectories in a multilingual call centre: The linguistic ethnography of a calling script. Language in Society 45 (5), 709-732. Mehr erfahren

Originalbeitrag in Buch (Sammelwerk)

2017 Woydack, Johanna. 2017. Superdiversity and a London Multilingual Call Center. In: Engaging Superdiversity: Recombining Spaces, Times and Language Practices, Hrsg. Karel Arnaut, Martha Sif Karrebaek, Massimilano Spotti and Jan Blommaert, 220-251. Bristol: Multilingual Matters. Mehr erfahren

Vortrag auf wiss. Veranstaltung (begutachtet; z.B. Konferenz, Tagung)

2018 Woydack, Johanna. 2018. "Made in Germany"– a case study of Germany's nation branding. Sociolinguistics Symposium 22, Auckland, Neuseeland, 27.06-30.06. Mehr erfahren
2018 Woydack, Johanna. 2018. Branding Germany in changing times. EELC Conference , Edinburgh, Großbritannien, 20.09-21.09. Mehr erfahren
2017 Woydack, Johanna. 2017. 'There is a stigma with call centres, but it has been very useful for me' AILA, Rio, Brasilien, 23.07-28.07. Mehr erfahren
2017 Woydack, Johanna. 2017. From “The Best Exotic Marigold Hotel” to “Outsourced”- Representations of call centers and their linguistic practices in the media. Language in the Media Conference, Cape Town, Südafrika, 18.10-20.10. Mehr erfahren
2016 Woydack, Johanna. 2016. 'The call center is like a free language course'- script trajectories, migration and diversity management in a London multilingual call center. Ethnography in Education Research Forum, Philadelphia, Vereinigte Staaten/USA, 26.02-27.02. Mehr erfahren
2016 Woydack, Johanna. 2016. “There is a stigma with call centres and this kind of work”: Agents in an Asian and European call centre discussing their experiences and views of language work. Sociolinguistics Symposium, Murcia, Spanien, 15.06-18.06. Mehr erfahren
2015 Woydack, Johanna. 2015. "A call centre is like a free language course": An analysis of language learning in a European and Asian call centre . ALAPP, Milano, Italy, 05-07.11. Mehr erfahren
2015 Woydack, Johanna. 2015. "A call centre is like a free language course": An analysis of language learning in a European and Asian call centre. Invited Talk at the Department of Linguistics, University of Tokyo, Tokyo, Japan, 27.04. Invited Talk Mehr erfahren
2015 Woydack, Johanna. 2015. "A call centre is like a free language course": An analysis of language learning in a European and Asian call centre. Fifth Annual Asian Conference of Language Learning, Kobe, Japan, 30.04-03.05. Mehr erfahren
2015 Woydack, Johanna. 2015. "Where are you calling from?" Comparing call centre agents' experience of class in a European and Asian call centre. The Sociolinguistics of Globalization, Hong Kong, China, 03.06-06.06.2015. Mehr erfahren
2015 Woydack, Johanna. 2015. Learning and Working in London's language market: An ethnography of a multilingual London call centre. Applied Linguistics Circle. Department of English Language and Linguistics, Reading, Großbritannien, 6.10. Invited Talk Mehr erfahren
2015 Woydack, Johanna. 2015. Learning and working in London's language market: the case of a multilingual call centre. 36th Annual Ethnography in Education Research Forum University of Pennsylvania, Philadelphia, Vereinigte Staaten/USA, 27.02-28.02. Mehr erfahren
2015 Woydack, Johanna. 2015. Learning and working in London’s language market: an ethnography of a multilingual London call centre. ALAA/ALANZ/ALTAANZ Learning in a Multilingual World, Adelaide, Australia, 30.11-02.12. Mehr erfahren
2014 Woydack, Johanna. 2014. "The script is like a love letter, it would sound silly if you just read it": the question of standardisation and resistance in a London multilingual call centre. Department of English Seminar Series, Chinese University of Hong Kong, Hong Kong, China, 28 February. Invited Talk Mehr erfahren
2014 Woydack, Johanna. 2014. "The script is like a love letter, it would sound silly if you just read it": the question of standardisation and resistance in a London multilingual call centre. Ling Lunch Talk, Queen Mary University of London, London, Großbritannien, 19 June. Invited Talk Mehr erfahren
2014 Woydack, Johanna. 2014. "You have to be colourful with the scripts and use poetic language": the question of standardisation and resistance in a multilingual London call centre. Department of English, National University of Singapore, Singapore, Singapur, 14 April. Invited Talk Mehr erfahren
2014 Woydack, Johanna. 2014. "You have to be colourful with the scripts and use poetic language": the question of standardisation and resistance in a multilingual London call centre. Discourse Studies Group. Research Seminar. Department of English, City University of Hong Kong, Hong Kong, China, 31 March. Mehr erfahren
2014 Woydack, Johanna. 2014. "You have to be colourful with the scripts and use poetic language": the question of standardisation and resistance in a multilingual call centre. Explorations in Ethnography, Language and Communication 5, Manchester, Großbritannien, 11.11-12.11. Mehr erfahren
2014 Woydack, Johanna. 2014. "You have to make the script your own": the question of language commodification, control and agency in a multilingual London call centre. Literacy Research Discussion Group, Lancaster, Großbritannien, 1 July. Invited Talk Mehr erfahren
2014 Woydack, Johanna. 2014. From upstairs to downstairs to the phone: the trajectory of a 'standardised' script in a multilingual call centre. Sociolinguistics Symposium 20, Jyväskylä, Finnland, 15.08-18.06. Mehr erfahren
2014 Woydack, Johanna. 2014. The language worker. American Anthropological Association Meeting, Washington, D.C., Vereinigte Staaten/USA, 3.12-07.12. Mehr erfahren
2014 Woydack, Johanna. 2014. Upstairs, Downstairs: The question of resistance against scripts in a London outbound call centre. Language and Society Special Interest Group Seminar, University of Hong Kong, Hong Kong, China, 10 February. Mehr erfahren
2013 Woydack, Johanna. 2013. Learning and working in London's language market: an ethnography of a multilingual London call centre. BAAL (British Association for Applied Linguistics) Conference, Edinburgh, Großbritannien, 05.09-07.09. Mehr erfahren
2013 Woydack, Johanna. 2013. Migrants, students, graduates, language learners, language workers: The case of multilingual outbound London call centers. American Anthropological Association Meeting, Chicago, Vereinigte Staaten/USA, 20.11-24.11. Mehr erfahren
2012 Woydack, Johanna. 2012. Language beliefs and ideologies in a London based multilingual outbound call centre. Sociolinguistics Symposium 19, Berlin, Deutschland, 21.08-24.08. Mehr erfahren
2012 Woydack, Johanna. 2012. London calling: Language and standardisation practices in a London multilingual call centre. Research Workshop in Language and Literacy (RWLL), King's College London, London, Großbritannien, December 4. Mehr erfahren
2012 Woydack, Johanna. 2012. London calling: Towards an alternative understanding of standardisation practices in a multilingual London call centre. Ethnographic Perspectives on Work and Labour Seminar Series, Department of Anthropology, London School of Economics and Political Science, London, Großbritannien, 31 May. Mehr erfahren

Working/Discussion Paper, Preprint

2017 Woydack, Johanna. 2017. Call center agents and the experience of stigma. Working Papers in Urban Language and Literacy King's College London. Mehr erfahren
2017 Woydack, Johanna. 2017. Language management and language work in a multilingual call center: An ethnographic case study. Mehr erfahren
2017 Flecker, Jörg, Pernicka, Susanne, Fibich, Theresa, Brugger, Florian, Glassner, Vera, Haidinger, Bettina, Haindorfer, Raimund, Holtgrewe, Ursula, Hürtgen, Stefanie, Kraemer, Klaus, Krings, Torben, Muckenhuber, Johanna, Nessel, Sebastian, Sardadvar, Karin, Schörpf, Philip, Simsa, Ruth, Verwiebe, Roland, Woydack, Johanna. 2017. The Contested Constitution of Work – Spatial Scales, Societal Spheres and Modes of Work. Current Research and Neglected Terrains. IfS Working Paper 6/2017, Department of Sociology, Universität Wien. Mehr erfahren
2015 Woydack, Johanna, Rampton, Ben. 2015. WP 147 Text trajectories in a multilingual call centre: The linguistic ethnography of a calling script. Working Papers in Urban Language and Literacy. King's College London. Mehr erfahren