Help Desk

IT Services’ electronic Help Desk can be reached at https://helpdesk.wu.ac.at/ (website in German). Help Desk allows WU staff members to submit IT questions and questions about WU’s telephone system. A ticket is created for every submitted question so that you can easily view the status of your inquiry at any time. All messages posted in response to your inquiries can be viewed online in the system, but are also automatically delivered to your mailbox.

Access to the Help Desk system requires authentication with your AFS identification and AFS password.


After logging in, you can choose from a number of menu items:

To make a new inquiry, click on "Ticket erstellen". The next step is to choose a category for your inquiry. If you are not sure to which category your inquiry belongs, choose "Allgemeine / Sonstige Anfragen". Now enter subject and message text. For certain inquiries, more fields are available. If filling in a field is obligatory, this is indicated by a * sign. In order to help us handle your inquiry as smoothly as possible, please fill in as much information as possible, even if doing so is optional. You can access your personal information such as name, email address and affiliation under "Mein Account".

Click on "Ticketübersicht“ to view all your open and closed inquiries. You can post a reply to your original message text if you come across new information or were able to solve the problem yourself. Also, closed inquiries can be reopened simply by posting a reply in case further questions arise at a later time. If you do not have Internet access, you can make inquiries by phone.

Please note that Help Desk access is exclusive to WU staff members registered with the Personnel Office.